Frequently Asked Questions
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Who do you support?
We exclusively support women living with disabilities and psychosocial challenges. This includes physical, intellectual, or sensory disabilities; mental health conditions such as anxiety, depression, or PTSD; and environmental stressors like housing instability, family violence, social isolation, and financial hardship. Our services are designed to provide safe, inclusive, and empowering support.
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Do I need to have an NDIS plan to access your services?
Not necessarily, the majority of our participants have active NDIS plans however, funding can be privately funded or funded by alternate organisations such as The Department of Justice and Community Safety, The Department of Veterans Affairs or The Department of Families, Fairness and Housing.
If you’re not sure whether your plan covers our services, we’re happy to help you figure it out. -
Where do you provide services?
We offer services across metropolitan Melbourne with flexible options for in-home support, community access, and virtual appointments where appropriate.
Regional Victoria can be considered on a case by case basis.
Contact us to see if we’re available in your area.
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Are your services trauma informed?
Yes. Our services are firmly grounded in trauma-informed practice. This means we acknowledge the widespread impact of trauma and are committed to delivering support that prioritises safety, trust, choice, collaboration, and empowerment. Our team is trained to provide respectful, responsive care that minimises re-traumatisation and supports each woman’s individual recovery and wellbeing journey.
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What does “peer-led” mean?
It means our team includes women with lived experience alongside professional experience. We walk beside you not above you because we get it.
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Do you support women from diverse cultural backgrounds?
Yes. We are committed to culturally safe practices and welcome women from all backgrounds, including Aboriginal and Torres Strait Islander women and women from culturally and linguistically diverse communities.
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Can I choose who supports me?
Yes of course. You have the choice and control to decide who supports you and how that support is delivered. HerSupportCo respects your right to choose the workers you feel comfortable with and to shape your support in a way that best meets your needs, goals, and preferences.
We also offer a no pressure meet & greet, to give you the opportunity to decide if our service is right for you.
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How do you ensure confidentiality and privacy?
We are committed to protecting your privacy and maintaining strict confidentiality. All personal information is handled securely in line with privacy laws and ethical guidelines, ensuring your information is only shared with your consent.
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How do I get started?
Getting started is simple. You can contact us directly by phone, email, or through the website. We’ll arrange a time to speak with you, learn about your goals and needs, and explain how our services work. Whether you're new to the NDIS or already have a plan in place, we’ll guide you through the next steps with ease